Privacy Policy

Last updated: December 29th, 2023

Before playing any of the games we publish, accessing our websites and using any of our other services (collectively, our Services), please read this Privacy Policy, our Terms of Use, and our Cookies Policy.

Who we are

In this Privacy Policy, references to "we", "us" and "our" means Joyglitch, Lda, a company registered in Porto, Portugal whose registered office is Rua Artur Rangel, 153, 4400-027 Vila Nova de Gaia. We are a games and software development studio. This Privacy Policy deals with scenarios where we are acting as a "data controller" under data protection legislation, which essentially means where we are responsible for deciding what personal information we collect and how we use it. We may also operate as a "data processor", meaning that we are processing personal information on behalf of another entity.

About this Privacy Policy

This Privacy Policy explains how and why we use personal data (also known as "personal information", "personally identifiable information" or "PII") for the purposes of providing, promoting and developing our Services. This Privacy Policy also provides contact details and important information about your data protection rights.

If you are younger than 18 years of age, you must review this Privacy Policy with your parent(s) or guardian(s) and they must agree to these terms on your behalf and take full responsibility for your compliance with this Privacy Policy.

Please read this Privacy Policy carefully. For anything related to your personal information, you can reach us at: info@joyglitch.com.

What information we collect about you

What information we hold will depend on our relationship with you. Typically, this may include the following:

Users of our Services and players of our Games

We collect personal data directly from players via registration and gameplay. The personal data we collect and generate relating to players includes:

  • user name and account details (including profile photo, age information and profile image);
  • user gender and profile photo;
  • game profile (including basic details, game progress, usage and game profile ID);
  • analytics ID (used to track game usage);
  • third party account information (if you link your account via Google or Apple);
  • device information (including device ID, advertising ID, MAC address, IMEI, device type, time zone settings and location, IP address); and
  • marketing and communications data (including preferences).

Website users

This Privacy Policy applies to all the websites we own and/or operate, which includes www.joyglitch.com. The information we collect from website visitors includes:

  • IP address;
  • device information (including ID, type, browser type and version, operating system and platform, time zone setting and location);
  • Website usage;
  • personal data entered into webforms;
  • marketing and communications data (including user preferences); and
  • cookie data (please see our Cookies Policy).

Our suppliers

We will collect contact information to manage our relationship with you, and bank details to enable payment for the services you provide.

How we collect information about you

Direct interactions

You may provide us personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • use our Website and Services;
  • create an account on our Services;
  • interact with customer services;
  • subscribe to our mailing lists;
  • enter a competition, promotion or survey;
  • give us feedback;
  • apply for a position with us; and
  • provide services to us.

Automated technologies or interactions

As you interact with our Websites and Services, we may automatically collect technical data about your equipment, browsing actions and patterns using cookies, pixels, server logs and other similar technologies.

Third parties or publicly available sources

We may receive personal data about you from various third parties, including analytics and advertising networks, third party account providers (Google, Apple), and employment agencies.

How we use your personal data

  • send you communications related to our Services and respond to your enquiries;
  • provide and manage our Websites and Services;
  • provide you with direct marketing about our Services;
  • analyse and improve our business and our Websites and Services;
  • provide on-site and in-app advertising; and
  • answer or satisfy legal or regulatory requirements.

Our legal basis for processing your personal data

  • Consent. You have provided your consent to use your personal data in an agreed way.
  • Legitimate Interests. We use your personal data in accordance with our legitimate interests as a commercial organisation.
  • Legal Obligations. We process your personal data as necessary to comply with relevant legal and regulatory requirements.
  • Contract. We process your personal data as necessary to provide our Services pursuant to a contract between us and you.

Sharing your information

The personal data you provide to us may be shared with third party service providers, including analytics providers, game distributors, payment processors, IT providers, marketing partners, and professional service providers such as accountants and lawyers.

Transferring your personal data outside Europe

We may transfer personal data outside of the European Economic Area (EEA). Where we do so to a country without an adequate level of data protection, we use the standard contractual clauses approved by the EU Commission.

Your rights

Under EU data protection laws, you have the right to:

  • access a copy of your personal data;
  • erasure of your personal data;
  • portability of your personal data in certain circumstances;
  • withdraw consent where our processing is based on consent;
  • rectification of your personal data if inaccurate;
  • restrict our processing of your personal data;
  • complain to your supervisory authority; and
  • object to your personal data being processed in certain circumstances.

Please let us know if any of your personal details change by contacting info@joyglitch.com.

Marketing

If you have agreed to be contacted for marketing purposes we may use your personal information to send you information about our Services. You can unsubscribe at any time by emailing info@joyglitch.com.

Security

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Links to Other Sites

Our Websites may contain links to other sites. We are not responsible for the content, security, or privacy practices employed by other websites.

Cookies and similar technologies

We use cookies for security purposes and analytics (Google Analytics). For information on how to opt out of cookies, please see our Cookies Policy.

Changes to this Privacy Policy

Any changes we make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes.

Contact Us

Questions, comments and requests regarding this Privacy Policy should be addressed to info@joyglitch.com.